Privacy Policy

Who we are

MindFrame is the legal entity responsible for the Mindframe AI service. For data-protection purposes, MindFrame acts as the data controller for personal data collected through this website and app.

If you have questions about this policy, contact us at support@mindframe-ideas.lovable.app.

Personal data we collect

• Account data: name, email address, password hash, and authentication details.
• Content you create: ideas, scenarios, frames, notes, messages, and other material you upload or generate.
• Usage data: feature usage, AI request counts, and in-app preferences.
• Technical data: IP address, browser type, device identifiers, operating system, and cookies.
• Support data: messages and attachments sent to customer support.

How we use your data

• To create and manage your account and provide the Mindframe AI service.
• To process payments, subscriptions, and billing through our merchant of record.
• To maintain security, prevent fraud, and enforce our Terms of Service.
• To respond to support requests and improve the product.
• To send service-related emails and, with your consent, marketing communications.

Legal basis for processing

We process personal data on the basis of: (1) contract performance, (2) legitimate interests such as security and fraud prevention, (3) your consent, where required, and (4) legal obligations.

Who we share data with

• Service providers: hosting, analytics, error tracking, and customer-support tools.
• Paddle: our Merchant of Record for payment processing, subscription management, tax compliance, and invoicing.
• Professional advisers: lawyers, accountants, and auditors when required.
• Authorities: when required by law or to protect our rights.

Data retention

We keep personal data for as long as necessary to provide the service, meet legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we delete or anonymise it.

Your rights

Depending on your location, you may have the right to access, correct, delete, restrict, or export your personal data, and to object to or withdraw consent for certain processing. You may also have the right to complain to a supervisory authority. To exercise these rights, contact support@mindframe-ideas.lovable.app.

Security

We use appropriate technical and organisational measures, including encryption, access controls, and secure hosting, to protect personal data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Cookies

We use essential cookies to operate the site and may use analytics or marketing cookies with your consent. You can manage cookie preferences through your browser settings.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Continued use of the service after changes means you accept the revised policy.